Limited Warranty

All DarkLightLabs, LLC ("DarkLight") products are warrantied against defects in parts and workmanship under normal use and correct installation for a period of one year from the date of purchase. If any returned product is found to be defective as described above, the product will be repaired or replaced at the discretion of DarkLight. This shall constitute the sole remedy of the purchaser and the sole liability of DarkLight to the extent permitted by law, the foregoing is exclusive and in lieu of all other warranties or representations whether expressed or implied, including any implied warranty of merchantability or fitness. In no event shall DarkLight be liable for special or consequential damages. This warranty does not cover damage outside of normal use as mentioned above, including but not limited to accident damage, fire or theft, or damage determined to be outside of the normal use of the product. Any modifications to the product that could interfere with it's operation in any way voids the warranty. Tampering or removal of the "warranty void if removed" sticker will void your warranty. Any attempt at repairing the product voids the warranty.

Warranty Procedure
In order to obtain warranty repair or replacement, you must follow the following procedure:

1. Contact DarkLight either by phone or email, and request an RMA (return merchandise authorization).

2. Send the product, along with proof of purchase including purchase date to:

   DarkLight Labs, LLC
   8 Federal Way, Unit 3
   Groveland, MA 01834
   

    

   Include the RMA form in the box

    

3. We will repair or replace your product, and return the unit to you (usually within 30 days). Please include an email address or phone number that we can contact you at should the need arise.
4. Warranty return units must be received within 30 days after the RMA is issued.
5. Be sure to accurately describe the problem you are experiencing on the RMA form.

General Terms and Conditions

The following general terms and conditions apply to all DarkLight products:

1. If your product is not under warranty, it may still be repairable. Please contact us by phone or email to discuss possible options to repair your product.
2. Warranty returns without an RMA number or without dated proof of purchase cannot be honored under our warranty policy.
3. We must receive your product back before we can ship a replacement unit. We cannot ship replacement parts in advance of receiving warranty claim parts back.

We offer a no-hassle 30-day money back guarantee. If, for any reason, you are unsatisfied with your purchase, you may return it to us in unmodified and working condition for a full refund of the purchase price, less any shipping costs.

Please note that we do not cover return shipping costs. We strongly recommend you use a carrier with tracking and with insurance equal to the purchase price. We have no control over and cannot be responsible for packages lost in transit to us.